Cratox AI
MyCard Support

Contact

Questions about MyCard, the digital business card app by Cratox? We would love to hear from you.

Support

Help with your card, sharing, widgets or the Watch app.

office@cratox.ai

Report a bug

Tell us your iPhone model, iOS version and the app version from Settings › About.

office@cratox.ai

Privacy

Your cards stay on your phone. Questions about data are answered in the policy or by mail.

MyCard Privacy Policy

Terms

The terms that apply to the app.

MyCard Terms of Service

Frequently asked

How does MyCard find my card?

With Contacts access it looks for the entry that reads like an owner's card: photo, title, company, several numbers and e-mails. If two entries are close it asks "Is this you?". Prefer to skip the permission? Tap "Pick it myself" and choose your name in Apple's picker.

Something is missing or wrong on my card

Open the card and tap Edit under Details. Every field can be changed, added or removed. Home addresses are never imported; add one only if you want it on the card.

Keeping the card one tap away

Add the MyCard widget to your Home or Lock Screen (long-press the screen, tap +, search MyCard) or open the Watch app. Both show your current card and its QR code, no need to open the App.

What do people see when they scan?

Their camera offers "Add to Contacts" with your name, title, company, numbers, e-mails and links. It works offline and needs no app on their side.

Widgets and Apple Watch

Add the "My QR code" widget to your home screen or "Show my card" to the lock screen. The Watch app shows the same QR code. Open MyCard once after installing so they receive your card.

Response time

We aim to answer within 48 hours on business days. CRATOS INNOVATIONS S.R.L., Brașov, Romania.